Responsible Play at Aqua Spins

Our Commitment to Responsible Gambling

Aqua Spins Casino takes responsible gambling seriously. We are committed to providing an entertainment environment that is safe, fair and transparent for all registered players. Our responsible play programme covers a full suite of in-account tools for self-management, a proactive review process for players showing signs of problem gambling behaviour, and links to free professional support services available to any player at any time.

Gambling is for adults of legal age. At Aqua Spins Casino, the minimum age to register and play is 18 years old. We reserve the right to request proof of age at any point and to close or restrict accounts that cannot be verified. If you are aware of a minor who has access to a gambling account, contact our support team immediately.

In-Account Responsible Play Tools

Deposit Limits

Set a maximum amount you can deposit in a rolling 24-hour, 7-day or 30-day period. Once your limit is set, you will not be able to deposit more than the cap until the period resets. To increase a deposit limit, a 24-hour cooling-off period applies and you will receive a confirmation email before the change takes effect. Decreases to deposit limits are effective immediately.

Loss Limits

A loss limit sets a maximum net loss (the difference between deposits and withdrawals) allowed within a defined period. When your net loss reaches the threshold, further play is suspended until the period resets. Loss limits follow the same 24-hour cooling-off rule for increases and immediate effect for decreases.

Session Time Limits

Set a maximum session duration (15 minutes, 30 minutes, 1 hour or custom). When your session time expires, you will be presented with a notification and given the option to end the session or extend it. This feature is designed to prevent unplanned extended play sessions.

Reality Check Notifications

Enable regular pop-up reminders at intervals you choose (every 30 minutes, 1 hour or 2 hours) displaying how long you have been playing and your net session result. Reality check notifications are visible during slot and table game play and can be dismissed but not fully disabled while active.

Cooling-Off Period

If you want to take a break from gambling without fully self-excluding, activate a cooling-off period of 24 hours, 48 hours, 7 days or 30 days. During the cooling-off period your account remains open for viewing but all deposit and play functions are suspended. At the end of the period your account returns to normal access automatically.

Self-Exclusion

If you are concerned that your gambling is becoming a problem, self-exclusion is our strongest tool. You can self-exclude for a minimum of 30 days, 6 months, 1 year or permanently. During self-exclusion, your account is suspended for all play, deposit and withdrawal functions. We will also remove you from our marketing lists so you do not receive promotional emails or bonus offers during the exclusion period.

To self-exclude: navigate to your account settings, select Responsible Play, then Self-Exclusion, and choose your period. For an emergency self-exclusion or if you are having difficulty accessing the tool, contact live chat immediately and an agent will process it manually in real time.

To reverse a self-exclusion of 30 days or 6 months, a written request must be submitted to [email protected] and a 24-hour reflection period is observed before the account is reopened. Permanent self-exclusion cannot be reversed.

Independent Support Organisations

If you feel your gambling is out of control or causing harm to yourself or others, please reach out to one of these free, confidential services:

GamCare - gamcare.org.uk - National Gambling Helpline: 0808 8020 133 (UK freephone, available 24/7)
BeGambleAware - begambleaware.org - resources, self-assessment tools and treatment referrals
Gambling Therapy - gamblingtherapy.org - international online support, live chat counselling and self-help programme available in multiple languages
Gamblers Anonymous - peer-led support groups in many countries, find your local group at gamblersanonymous.org

Warning Signs of Problem Gambling

It can be helpful to recognise the signs of problem gambling in yourself or someone you care about:

Spending more money on gambling than you intended or can afford
Gambling to recover previous losses
Lying to family or friends about the amount you gamble
Missing work, social events or important commitments because of gambling
Feeling anxious, irritable or restless when you try to stop gambling
Continuing to gamble after deciding to stop

If any of these apply, please use the self-exclusion tool in your account settings and contact one of the support organisations listed above. Early intervention makes recovery much more achievable.

Protecting Underage Players

We use age verification checks during registration and may request documentary proof of age at any time. We recommend that parents and guardians use internet filtering tools to prevent access to gambling sites by minors:

Gamban - gamban.com - device-level gambling blocking software
Net Nanny, Qustodio and Bark for parental control filtering

Safe Gambling Principles at Aqua Spins Casino

Gambling should always be an entertainment activity with a defined budget, not a method of generating income or recovering financial losses. At Aqua Spins Casino we promote the following principles for all our players:

Play with money you can afford to lose. Only deposit and wager funds that you have set aside specifically for entertainment purposes - never borrow money to gamble.
Set a budget before you start. Use our deposit limit tools to cap your spending before your session rather than relying on willpower in the moment.
Take regular breaks. Our session time notification feature reminds you how long you have been playing. Taking a 15-minute break every hour reduces the risk of extended unplanned sessions.
Do not chase losses. Increasing your bet size to recover previous losses is one of the most consistent risk factors for problem gambling. If you find yourself doing this, use the cooling-off period tool immediately.
Keep gambling separate from other activities. Gambling at Aqua Spins Casino should never interfere with work, relationships, or financial obligations.

How to Use Our Limit Tools - Step by Step

To access responsible play tools at Aqua Spins Casino:

Log in to your account and click your username or avatar in the top navigation.
Select Account Settings from the dropdown.
Navigate to the Responsible Play or Safer Gambling section.
Select the tool you want to activate: deposit limit, loss limit, session limit, reality check, cooling-off period or self-exclusion.
Enter the value and period for the limit (e.g., EUR 100 per week deposit limit) or the duration for a cooling-off period.
Confirm. Limit decreases and cooling-off periods take effect immediately. Limit increases require a 24-hour cooling-off period before becoming active.

If you cannot access your account to activate a self-exclusion tool due to an active gambling session, contact live chat immediately. Our agents are trained to activate emergency self-exclusions in real time without requiring you to navigate the account settings yourself.

Aqua Spins Responsible Gambling Commitment

Aqua Spins Casino commits to reviewing accounts for responsible gambling indicators on an ongoing basis. Our compliance team monitors for patterns including sharp increases in deposit frequency, extended unbroken sessions, repeated failed payment attempts and communication expressing distress. If we identify a player who may be experiencing gambling-related harm, we will contact them proactively to offer support tools and information about external help organisations. In serious cases we reserve the right to apply mandatory temporary limits or request a break before allowing play to resume.

We believe the casino industry has an obligation to protect vulnerable players that goes beyond the legal minimum. Our responsible gambling programme is reviewed annually and we work to strengthen it with each review cycle.