Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the Aqua Spins Casino website and services available at aquaspins.bet and any subdomains (the "Platform"). The Platform is operated by Tower Gaming N.V. ("we", "us", "our", the "Operator"). By creating an account and accessing the Platform you confirm that you have read, understood and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must not register or use the Platform.

2. Eligibility

You may register and play at Aqua Spins Casino only if: (a) you are at least 18 years of age; (b) you are not a resident of a jurisdiction listed in our Restricted Countries list (see Section 3); (c) you have the legal capacity to enter into a binding agreement; (d) gambling is not prohibited by the laws of the country from which you are accessing the Platform. It is your responsibility to verify whether online gambling is legal in your jurisdiction before registering.

3. Restricted Jurisdictions

Players from the following countries are not permitted to register or play at Aqua Spins Casino: Afghanistan, Armenia, Belarus, Bulgaria, China, Curacao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Netherlands, North Korea, Singapore, Slovakia, Spain, Sudan, Syria, Turkey, United Kingdom, United States and all OFAC-restricted territories. Attempts to circumvent geo-restrictions using VPN, proxy or other technical means constitute a breach of these Terms and may result in immediate account closure and forfeiture of balances.

4. Account Registration and Security

You may hold only one account at Aqua Spins Casino. Opening duplicate accounts is prohibited and will result in all duplicate accounts being closed, with balances in excess of original deposits being voided. You are responsible for keeping your login credentials secure. You must notify us immediately at [email protected] if you suspect unauthorised access to your account. All information provided at registration must be accurate and current. Providing false information, including a false name, age or payment method identity, constitutes fraud and may result in account closure and reporting to relevant authorities.

5. Identity Verification (KYC)

Aqua Spins Casino is required to verify the identity of all players before processing withdrawals and at any point required by our compliance obligations. We may request: a government-issued photo ID; proof of address dated within 90 days; proof of payment method; and source of funds documentation for large transactions. Failure to provide requested documents within 14 days of request may result in account suspension. KYC verification is typically completed within 24 hours of acceptable document submission.

6. Deposits and Withdrawals

Minimum deposit is EUR 10 (EUR 30 for Bitcoin). Minimum withdrawal is EUR 30 for card methods, EUR 50 for SEPA bank transfer. Withdrawal requests are reviewed within 24 hours. Crypto withdrawals are targeted to complete within 60 minutes of approval once KYC is on file. We reserve the right to conduct additional security checks on withdrawals which may delay processing. Standard weekly withdrawal limits are EUR 5,000 for Pebble and Coral tier players; higher limits apply for Reef, Lagoon and Atoll tier members of the Aqua Club.

7. Bonus Terms and Conditions

All bonuses offered by Aqua Spins Casino are subject to wagering requirements. The standard wagering requirement for deposit match bonuses is 35x on the combined deposit and bonus amount. Free spin winnings carry a 40x wagering requirement. Maximum bet while any bonus funds are active is EUR 5 per spin or hand. Bonuses expire 10 days from credit unless stated otherwise. Maximum cashout from bonus winnings is 5x the original bonus amount unless a specific promotion states otherwise. Bonuses are for personal use only and may not be transferred. Aqua Spins Casino reserves the right to withdraw a bonus offer if we have reasonable grounds to believe it is being abused.

8. Game Fairness and Technical Failures

All games on the Aqua Spins Casino Platform use certified random number generators. RNG certification is issued by independent testing laboratories. In the event of a technical failure or disconnection during a game round, the outcome will be determined by the server-side result that was generated before the disconnection. Aqua Spins Casino is not responsible for losses resulting from technical failures on your own device or internet connection. If you experience a game error that you believe affected the outcome of a round, contact support with the game name, round ID and time of occurrence.

9. Responsible Gambling

Aqua Spins Casino is committed to responsible gambling. We provide deposit limits, loss limits, session limits, cooling-off periods and self-exclusion tools. We monitor accounts for signs of problem gambling and may restrict or close accounts at our discretion. We link to independent support organisations including GamCare, BeGambleAware and Gambling Therapy. See our Responsible Play page for full details of available tools.

10. Intellectual Property

All content on the Aqua Spins Casino Platform - including trademarks, game assets, graphics, text and software - is the property of the Operator or its licensors. You may not reproduce, copy, distribute or create derivative works from any content on the Platform without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, the Operator shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Platform. Our total liability to you in connection with any claim shall not exceed the amount you deposited in the 30-day period preceding the relevant event. This limitation does not apply to liability arising from our own fraud or gross negligence.

12. Complaints

To submit a formal complaint, email [email protected] with the subject line "Formal Complaint" and include your account ID and a clear description of the issue. We will acknowledge your complaint within 24 hours and provide a written response within 7 business days. If you are not satisfied with our response, you may seek independent dispute resolution through the appropriate authority under our licence framework.

13. Governing Law and Amendments

These Terms are governed by the laws applicable under our Curacao master gaming licence. We reserve the right to amend these Terms at any time. Material changes will be communicated by email to your registered address and/or by a notice on the Platform. Continued use of the Platform after notification of changes constitutes acceptance of the revised Terms.